Privacy Policy

When you register for, subscribe to, or access VisionSync, we collect information necessary to establish, authenticate, and maintain your account. This includes your full legal name, business email address, company name, business phone number, billing address, and account credentials. In accordance with our Credential Isolation Architecture, your account is secured by an isolated, software-specific password and encrypted API tokens. Passwords are cryptographically salted and hashed using industry-standard one-way algorithms; we never store plain-text passwords.

Subscription and fee transactions for VisionSync are processed through Aegis Acquisition Companies utilizing an authorized PCI-DSS Level 1 compliant payment gateway and secure customer vault. When you enter payment details (credit/debit card or ACH banking information), the data is transmitted directly to our authorized payment processor for tokenization. Aegis and VisionSync store only the secure payment vault token, card brand, expiration date, and the last four digits of the payment card for administrative verification. We never store raw credit card numbers, CVV/CVC codes, or sensitive banking credentials on our application servers.

We maintain records of your subscription tier, billing cycles, payment transaction history, invoice receipts, active feature modules, concurrent attendee limits, bandwidth allocations, and account standing (Active, Past Due, or Suspended).

When Users or attendees access the Service or view a webinar stream, our servers automatically record technical metadata to ensure streaming performance and platform security. This data includes:

• (a)
  Internet Protocol (IP) addresses and geographic location estimates (country and region);
• (b)
  Browser type, user-agent strings, and operating system versions;
• (c)
  Unique device identifiers and hardware connection signatures;
• (d)
  HTTP Live Streaming (HLS) segment requests, streaming bandwidth consumption, buffer frequencies, playback progress, and time spent in presentations;
• (e)
  Session tokens, referring URLs, access timestamps, and system error logs.

We host and process the digital media assets uploaded by Customers to run presentations, including recorded video files, audio tracks, slide decks, presentation graphics, and marketing copy (“Customer Media Content”). All video content is processed through our proprietary encoding pipeline, secured by HLS encryption and signed URLs, and stored in private cloud storage accessible solely by the authorized account holder.

When individuals register for or attend a Customer’s webinar hosted via VisionSync, we process information collected through the Customer’s registration pages and presentation rooms on behalf of the Customer. This data includes:

• (a)
  Registrant Information: Names, email addresses, mobile phone numbers, job titles, and custom form responses requested by the Customer;
• (b)
  Attendance Telemetry: Registration timestamps, live arrival time, drop-off time, total viewing duration, and completion rates;
• (c)
  Engagement Records: Public and private chat messages, questions submitted to Q&A modules, responses to interactive polls, and clicks on promotional offer links or calendar booking widgets;
• (d)
  AI Interaction Transcripts: Written inquiries and conversational exchanges between attendees and our autonomous AI co-hosts (including Emily and Crispin).

VisionSync incorporates advanced conversational AI agents (Emily & Crispin) and synthetic AI voice overdubs. When an attendee interacts with an AI co-host via chat, or when a presentation uses dynamic voice overdubbing, the text and audio streams are processed strictly in real time to generate appropriate conversational replies and tailored audio playback. AI interaction data is processed solely to fulfill the real-time presentation experience for the Customer’s audience. VisionSync and Aegis do NOT sell, license, or utilize Customer Media Content, attendee chat logs, or proprietary sales scripts to train public artificial intelligence models.

When you submit support tickets, feature requests, or inquiries to support@visionsyncapp.com or team@aegisacquisitioncompanies.com, we collect and retain records of your communications, email addresses, and attachments to resolve technical issues and maintain service quality.

When you ask VisionSync’s website assistant (Emily or Crispin) to arrange a strategy call, it collects your name, email address, phone number, industry, approximate monthly revenue and why you are interested, and shows them to you to confirm. Only when you press Confirm do we keep them, with the time you confirmed and the wording you agreed to, so the VisionSync team can contact you about that call. We keep confirmed details until you ask us to delete them, which we do on request; details you did not confirm are deleted after 90 days. Website chat transcripts are kept without email addresses or phone numbers and are deleted 90 days after the conversation began.

To provision, host, encode, encrypt, and stream high-definition video webinars; maintain interactive chat and Q&A infrastructure; operate AI co-host state machines; manage dynamic video branching; route calendar booking events; and synchronize qualified leads to integrated CRM pipelines (such as AcquireHub).

To process recurring subscription charges, calculate volume-based attendee or bandwidth allocations, manage invoices, prevent payment fraud, and administer account cancellations or status updates.

To monitor infrastructure stability; enforce rate limits and session security; authenticate User credentials; detect and prevent distributed denial-of-service (DDoS) attacks; prevent video stream ripping and unauthorized scraping; and enforce the VisionSync Terms of Service.

To verify adherence to applicable telecommunications laws, mobile messaging standards (A2P 10DLC registration), truth-in-advertising guidelines (FTC regulations), synthetic media transparency statutes, and data privacy legislation.

To diagnose server errors, resolve video playback latency, troubleshoot API webhook delivery, and assist Users with operational inquiries.

To compile de-identified, aggregate statistical benchmarks (such as platform-wide uptime, average streaming latency, and general engagement trends). Such aggregated data does not identify any individual User, customer organization, or webinar attendee.

We transmit data to vetted third-party service providers who assist us in operating our high-availability platform under strict confidentiality and data protection agreements. These sub-processors include:

• (a)
  Cloud Infrastructure & Hosting: Enterprise cloud hosting providers (e.g., AWS, Google Cloud) hosting our encrypted databases and containerized streaming servers;
• (b)
  Content Delivery Networks (CDNs): Global edge networks delivering encrypted HLS video chunks to attendees with minimal latency;
• (c)
  Payment Gateways & Merchant Processors: PCI-compliant vault processors managing tokenized recurring billing;
• (d)
  Telephony & Messaging Gateways: Telecommunications infrastructure providers (e.g., Twilio) executing transactional SMS alerts and verification codes initiated by Customers;
• (e)
  AI & Machine Learning Infrastructure: Enterprise API providers powering natural language understanding and synthetic voice generation for our autonomous co-host modules.

When a Customer configures native integrations or external webhooks (e.g., connecting VisionSync to AcquireHub, external CRM databases, Google Workspace, or Zoom), VisionSync transmits the specified lead and event payloads directly to the Customer’s integrated third-party service. The Customer is solely responsible for reviewing the privacy policies and security configurations of their integrated third-party platforms.

VisionSync is an operating software product under the Aegis Acquisition Companies corporate umbrella. User account identifiers and subscription statuses are synchronized with the central Aegis hosting database to enable Single Sign-On (SSO) authentication and consolidated billing across the software ecosystem.

We may disclose personal data if required to do so by law, subpoena, court order, or governmental regulatory authority, or if we believe in good faith that disclosure is necessary to: (a) investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms of Service; (b) respond to regulatory investigations regarding telemarketing, consumer protection, or synthetic media compliance; or (c) protect the personal safety, property, or legal rights of Aegis, VisionSync, our employees, or the public.

If Aegis Acquisition Companies undergoes a merger, acquisition, corporate reorganization, asset sale, or bankruptcy, User account data and operational infrastructure may be transferred to the acquiring business entity as part of the transaction, provided the acquiring entity agrees to uphold the material commitments of this Privacy Policy.

VisionSync does NOT sell personal information or User Data for monetary or commercial consideration, nor do we “share” personal information for cross-context behavioral advertising under the California Consumer Privacy Act (CCPA/CPRA).

We utilize essential HTTP cookies, local browser storage, and cryptographic JSON Web Tokens (JWT) strictly for functional purposes: (a) maintaining active, authenticated User sessions; (b) verifying isolated workspace security; (c) tracking video playback positioning and volume states; and (d) load-balancing streaming traffic across edge servers. We do not utilize third-party cross-site advertising or behavioral tracking cookies on the Service.

Customer Media Content is protected using proprietary HTTP Live Streaming (HLS) segmentation, dynamic cryptographic key rotation, and time-limited signed URLs. These safeguards prevent unauthorized stream interception, URL hotlinking, and automated media ripping.

• (a)
  Customer Account Information: Maintained for the duration of your active subscription and as necessary to comply with tax, legal, and financial auditing obligations (typically up to seven years).
• (b)
  Customer Media Content and Video Presentations: Maintained during active subscription status. Upon account cancellation or termination, video assets and configurations remain accessible through the end of the paid billing period.
• (c)
  Attendee Data & Lead Records: Maintained on active servers as instructed by the Customer. Following account termination, Customers have a strict fourteen (14) calendar day grace period to submit a written request to support@visionsyncapp.com to export raw attendee records and chat logs in CSV format. Following the expiration of this 14-day grace period, all Customer Media Content, attendee contact records, and system configurations are permanently purged from active production databases in accordance with our data retention schedules.

We implement enterprise-grade technical, administrative, and physical security measures designed to protect information against unauthorized access, destruction, loss, or alteration. These safeguards include TLS 1.3 encryption for all data in transit, AES-256 encryption for data at rest, isolated database subnets, multi-factor administrative authentication, and continuous automated vulnerability monitoring. However, no internet transmission or cloud storage system is guaranteed to be 100% impenetrable; Customers are strictly responsible for safeguarding their login credentials and isolated workspace passwords.

Depending upon your geographic location and applicable data protection statutes, you may possess specific legal rights regarding your personal data, including:

• (a)
  Right to Know / Access: The right to request disclosure of the specific categories and pieces of personal information we collect, use, and disclose.
• (b)
  Right to Correct: The right to request rectification of inaccurate or incomplete personal information.
• (c)
  Right to Delete: The right to request the deletion of your personal data, subject to statutory retention exceptions (such as tax compliance, fraud detection, and legal disputes).
• (d)
  Right to Data Portability: The right to obtain your personal information in a structured, commonly used, machine-readable format.
• (e)
  Right to Non-Discrimination: The right not to receive discriminatory treatment or diminished service quality for exercising any of your privacy rights.

Because VisionSync acts strictly as a Data Processor with respect to Attendee Data collected by our Customers, a webinar attendee seeking to access, correct, or delete information submitted during a webinar must direct their request directly to the Customer (the Data Controller). If an attendee contacts VisionSync directly regarding a Customer’s webinar data, we will forward the request to the relevant Customer for resolution, subject to applicable statutory verification mandates.

If you access VisionSync from outside the United States (including the European Economic Area or United Kingdom), please be advised that your information will be transferred to, stored, and processed in the United States, where our primary servers and databases are located. Where applicable, we implement Standard Contractual Clauses (SCCs) approved by the European Commission to ensure an adequate level of data protection for cross-border transfers.

VisionSync is an enterprise commercial platform designed exclusively for business operations. The Service is strictly not directed to, marketed to, or intended for use by minors. We do not knowingly collect, solicit, or maintain personal information from individuals under eighteen (18) years of age. If we discover that personal data of a minor has been inadvertently collected, we will immediately delete such data from our servers.

This Privacy Policy, and any controversy or claim arising out of our data practices, shall be governed by and construed strictly in accordance with the laws of the State of Illinois, without giving effect to any conflict of law principles. Any dispute arising under or relating to this Policy shall be resolved exclusively through the mandatory individual binding arbitration and class action waiver framework set forth in Section 6 of the VisionSync Terms of Service.

We reserve the right to revise, update, or amend this Privacy Policy to reflect technological improvements, operational enhancements, or statutory changes. When material modifications are made, we will provide at least thirty (30) days’ advance notice prior to the effective date by publishing an announcement within the customer dashboard or transmitting an email to the address associated with your account. Your continued access to or use of the Service following the effective date of an updated Policy constitutes your affirmative acknowledgment of the updated terms.

For questions, data access requests, or regulatory inquiries regarding this Privacy Policy or our security protocols, please contact our privacy compliance team through our designated channels:

• –
  Corporate Entity: Aegis Acquisition Companies (Attn: Privacy & Compliance Department)
• –
  Technical Support & Privacy Requests: support@visionsyncapp.com
• –
  Billing, Account Administration & Legal Notices: team@aegisacquisitioncompanies.com